SHIPPING AND TRACKING
WHAT IS YOUR SHIPPING RATE?
1. West Malaysia (Peninsular Malaysia) standard shipping rate is RM6.00
Shipping is FREE for orders over RM350.00
2. East Malaysia (Sabah & Sarawak & Labuan) standard shipping rate is RM8.00.
Shipping is FREE for orders over RM350.00
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. The standard delivery time will be 3 - 5 business days for West Malaysia, and 7 - 10 business days for East Malaysia. We aim to deliver all orders within the schedule. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation through SMS. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us at malaysia@2xu.com for further assistance.